Having a reliable, clear, and up-to-date business phone system is vital to your company’s success. If you need an entirely new system, or just want to update your existing lines, it is essential to understand what you’re buying in the large marketplace of business phone services.
There are four easy signs that indicate whether or not you need to update your business phone plan.
1. You're looking to find a reputable service provider.
Providers come in a vast array of sizes. In Northeast Ohio, businesses you can choose from are national providers, regional players, and smaller companies. Larger, national providers and regional carriers are able to provide resources on a large scale, such as free equipment they purchased in bulk, and call centers they can run globally, 24 hours per day. Their emphasis is to reduce the cost of their operations and maximize profit. So, expect to wait on hold when you have a question about your competitively-priced service.
2. You haven't reviewed your current package in more than 18 months.
Since most providers offer a 24-36 month contracts. Evaluating at 18 months may seem premature; however this gives you a chance to renegotiate your terms, plan, and features. This also helps you know ahead of time if you decide to change your service before the end of your contract. This way, you are not left without service at all when your contract is up.
3. You need more lines, more phones, etc.
The more features you need for your business phone plan, the higher the price will be. These are all the features offered when pertaining to business phone services. Different features are associated with different package levels. Some service providers also offer customized packages to fit your company’s needs.
4. You are unable to get support for your business phone needs efficiently and timely.
You and your company deserve 24/7, around the clock assistance. When a problem arises you need it to be dispelled quickly and efficiently. If your business phone provider does not meet your needs or solve your problems, its time to part ways and find a provider that can answer your questions, and ensures that you are being taken care of so that your business can flourish.
If you find yourself encountering any of these 4 isgns with your business phone service or service provider, then you need to take another look at what might be slowing down your company. N2Net has created a Northeast Ohio Business Phone Service Provider Guide that will help you figure out which features, phones, and provider you need, and its all yours, for free, simply click on the download image below. Happy Shopping!