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Let's Talk Voice and Data!

VoIP Enabling Greater Value to Clients in Professional Services

Tim May on 03/15/2018

As technology advances and professional services firms invest in that technology, the question must be asked – “How will this provide greater value to our clients?” All too often, especially as it relates to technology, businesses adopt a technology because it’s the new, cool, latest thing. They may also feel like they have to in order to stay ahead of their competition. Many in professional services look for the ROI in a technology expense internally. They see a new HR software expense as a way to streamline and reduce overhead, thereby reducing total expense over time.

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Topics: VoIP

Net Neutrality Decision from an Independent ITSP’s* Perspective

Tim May on 03/06/2018

You may be aware that the United States’ net neutrality rules, which went into effect in 2015, were repealed by the U.S. Federal Communications Commission (FCC) last month.

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Topics: Internet Telephony Service Providers, business internet

Mobility Migration in Professional Services

Tim May on 02/26/2018

One of the greatest struggles facing IT Managers in all industries is how to manage and control mobile devices within their organization. Managers want to control how employees use and manage their mobile devices, but for most, it’s easier said than done.

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Topics: Mobility

How VoIP is Impacting Business Mobility

Tim May on 02/13/2018

As we discussed in our white paper, “Unified Communications and Mobility,” VoIP is at the heart of how mobility is impacted in corporate America.

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Topics: VoIP, unified communications, business internet

Is Your Phone System “Repair by eBay?”

Tim May on 02/07/2018

As traditional phone systems continue aging, we’re seeing more and more of our clients struggle to keep them chugging along. We often witness clients sourcing replacement parts for their old phone systems from eBay and other sites like Craigslist.

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Topics: hosted PBX, Business Phone System

How Businesses are Economizing with VoIP and Dedicated Internet Access

Tim May on 01/31/2018

Phone systems and services were once large capital expenses married to expensive monthly service. The system dealer would take their pound of flesh in the beginning, and the phone company took theirs every month following.

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Topics: VoIP, Dedicated Internet Access

Why MSPs Love PDIA for VoIP

Tim May on 01/23/2018

Talk to any owner of a Managed Service Provider business about Voice over IP (VoIP) and you’ll hear a horror story or two. We’ve certainly heard our share.

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Topics: VoIP, MSP, pdia

How Does Business Continuity Work With VoIP?

Tim May on 01/11/2018

Business continuity and disaster recovery have been hot-button issues for years, but primarily around data. Companies have long incorporated disaster recovery programs and processes for their servers and PC’s, but few had incorporated voice as part of their disaster recovery planning.

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Topics: VoIP, Disaster Recovery

Internet Makes or Breaks VoIP

Tim May on 01/08/2018

It seems like an obvious statement; internet makes or breaks VoIP, but it’s still the most common reason for VoIP issues in Corporate America today.

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Topics: VoIP, MSP

Why VoIP Phones Have More Problems Than Traditional Phones

Tim May on 01/03/2018

As a VoIP provider, we hear all sorts of different concerns from MSPs and clients on a variety of issues. While we tend to focus on service-related issues it doesn’t mean other issues don’t come up. In fact, we field quite a few questions and concerns around VoIP phones and problems with the physical handset. Below, we’ll share with you a few basics about VoIP phones and some common issues associated with them.

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Topics: VoIP

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