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Let's Talk Voice and Data!

What MSPs are Missing When it Comes to Premise-Based IP Phone Systems

Tim May on 08/22/2017

 

When it comes to IP phone systems, Managed Service Providers are missing opportunities to increase value to their clients in a variety of ways.

The Issue
IP phone systems are replacing traditional systems for a variety of reasons. The primary of which is feature sets. IP systems provide a much richer set of features than a traditional business phone system, including IVR, enhanced voicemail, and advanced call routing options. Like their older cousins, premise-based IP phone systems are largely being ignored by managed service providers. Why? Typically, it’s because the phone system is still managed and supported by the manufacturer or manufacturers rep who provided it. The MSP may simply see it as a device on the network. Understanding a bit more about how premise-based phone systems are architected may offer the MSP additional opportunities to add value to the relationship with their client and add profit to their bottom line.

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Topics: Internet Access, Business Phone System, Premise-based PBX, MSP, SD-WAN, telecom

The Telecom Vultures and What Every MSP Should Guard Against

Tim May on 08/15/2017

 Not too long ago, the telecom world was divided up nicely. Everyone had their place and Cheerful man in office answering the phone.jpegplayed their role. The phone system manufacturer made premise-based hardware business phone systems. Carriers ran lines into those systems and billed the customer directly. ISP’s handled internet access, and Managed Service Providers handled the LAN. Even the copier folks only fixed copiers. Everyone was happy and everyone got paid for managing their little piece of the communications pie.

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Topics: Internet Access, Business Phone System, MSP, SD-WAN, telecom

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